Refund policy

Payments are handled by Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: Paddle processes the payment, issues the receipt and handles taxes. Refunds are paid back by Paddle to your original payment method. Paddle's own Checkout Buyer Terms also apply to your purchase.

14-day refunds

If Shoalmap isn't right for you, request a refund within 14 days of your initial purchase or of a renewal charge, and we will refund it in full. If you are a consumer in the EU or UK you additionally have a statutory 14-day right of withdrawal — nothing in this policy limits your statutory rights.

Requests after 14 days, or repeated refund requests across billing cycles, are reviewed case by case and are not guaranteed.

How to request a refund

Email hello@shoalmap.com from the address you signed up with (include the receipt number from Paddle's email), or reply directly to your Paddle receipt — Paddle's buyer support can process the refund as the Merchant of Record. Refunds typically reach your payment method within 5–10 business days.

Cancelling a subscription

You can cancel anytime in the app — Account → Manage subscription — or via the link in your Paddle receipt. Cancellation stops all future charges and takes effect at the end of the current billing period; you keep your plan's features until then. Cancelling is not the same as a refund: if you also want the latest charge refunded, see the 14-day policy above.

The free plan

The Angler plan is free, needs no card, and never converts into a paid plan by itself — there is nothing to refund or cancel.